Domestic Shipping
Within Australia AceyAcey delivers using Australia Post Express. Orders before 2pm Monday - Thursday will be shipped on the same day, and in most cases your packages should reach you the next day.
Please note orders placed after 2pm on a Friday or over the weekend will be shipped the following Monday.
AceyAcey recommend you list either your business address or an address where you will be between 9am and 5pm to receive your exciting item/s
Once your order has been dispatched AceyAcey will send you a confirmation email which will include a tracking number for your package so you know when to expect your item/s!
Shipping Costs
Items under 500g = $13.50 AUD
Items over 500g = $18.50 AUD
International Shipping
AceyAcey is global and can ship anywhere!
Our default shipping method is Registered Post International. We also offer Express Courier International (EMS) if you require an express service. If you prefer registered post with insurance, we can provide this service upon email request. Costs will be the same as the Express Platinum Service. We dispatch daily. We cannot be held responsible for items lost or stolen/ not picked up from the postal service once posted.
Registered Post International Fees:
Items under 500g = $36 AUD
Items over 500g= $49 AUD
Delivery Time: Registered Post International = 5-14 business days (depending on destination/ customs)
Express Post Courier International Fees:
Items under 500g = $68 AUD
Items over 500g = $88 AUD
Delivery Time: Express Courier International = 2 - 6 business days (depending on destination/ customs)
CUSTOMS
AceyAcey cannot anticipate taxes applied by overseas custom offices. Any additional taxes, fees, tariffs, import duties and surcharges levied by destination countries are the responsibility of the customer. AceyAcey cannot determine the amount, if any (usually not) that will be charged so please check with your country to ascertain any additional charges prior to your purchase. This is a legal requirement out of our control.
If you refuse to pay the customs of your country it will be returned to AceyAcey at our expense and we will have to charge you the return fee plus original postage cost.
Please select carefully.
The guidelines given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
Should you require to return an item, please email us at: aceyaceyeboutique@gmail.com before returning any items. Contact must be made within 7 days of receiving your order, AceyAcey must approve your return via email, and the item is to be lodged at the post office for return within 7 days of AceyAcey's approval. Returns may be refused after this time or if the items show signs of wear and tear. Upon receiving your return you will be notified via email by Acey Acey. Worn, soiled, marked or torn return items will not be accepted. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. If the item is faulty, not as ordered, postage will be incurred by Acey Acey.
We ask that all items to be returned are returned to AceyAcey in unworn original condition with all original tags intact. All returns must be sent via Registered Post, Express Post is not necessary.
All items need to be returned in condition received. Tags still attached to the garment, unworn, no stains or marks and no damage to closures and seams. Every item purchased from AceyAcey goes through a thorough inspection, prior to being sent to the customer. This is to ensure there are no faults or damages with the item before being posted.
Please note all postage costs are the responsibility of the customer, including return and exchanges. For any items being returned for exchange, please ensure to include a return post satchel within your return.
Finally, if terms and conditions of the items return is met, then AceyAcey will provide a refund via the means of a Money Back only option.
Sale Items
All sale items are final sale, sorry no refunds or exchanges. Sale items can not be exchanged unless they are faulty or incorrect.
Thank you for shopping with AceyAcey.
